The Dynamic Solution
Our software solutions are an extension of the service we provide. Rather than forcing you into an inflexible solution, we’ve created a system that is truly customizable to your needs.
Whether you’re comfortable with self-use or you prefer the assurance provided by our expert Client Experience Team, we’ve got you covered.
While we embrace the fact that a certain level of standardization is needed to drive efficiency, we also understand that many of our partners have unique needs and processes. Rather than committing to a rigid solution that will require a reorganization of your processes and personnel, work with a partner who empowers you to work on your own terms.
THE FLEXIBLE SOLUTION
In this fragmented landscape, it’s important to understand that different players have different needs. An in-house team working to build internal capacity doesn’t have the same requirements as a large agency or international media partner. That’s why Tandem was built for flexibility and control. Here are some of the user-specific functions we’ve developed:
In-House Teams
With managed transparency, Tandem enables in-house teams to view, locate, and access all assets, regardless of whether they originated from an external partner or an internal team. Track how and when each of your assets is accessed and utilized, regardless of destination.
Agencies
Tandem puts agencies in the driver’s seat, empowering you to chart your own course. From customized notifications and order status updates to media asset tracking, creative approval, and clearance solutions, Tandem facilitates a variety of managed services.
Media Partners
Media Agencies love the visibility and automation Tandem brings to their work. Digital content is created based on your media buys and delivered in a way that ensures ease of use, accuracy, and organization. All your indispensable data, from air dates and expiration dates to media-related anayltics, at your fingertips on a platform designed with your workflow in mind.
The Supported Solution
A true partner is there when you need them. We never stop expanding our capacity to develop original and multifaceted technology solutions because we understand that this industry is in a constant state of flux.
As our partners evolve, so do their needs. We’ve been around long enough to still understand the value of service as it relates to technology. While automations are an essential part of any efficient process, hands-on expertise cannot be fully replaced with code.
When an eleventh-hour issue arises, you shouldn’t have to furiously navigate an automated answering service in pursuit of a client service rep. With Tylie, you’ll never have trouble reaching your expert CX Manager, always ready to ensure your success.
An added benefit of our dedicated CX support is the potential to offload work. With the option to engage a member of our team to manage select duties, you can reduce your costs and take advantage of time gained.
What Our Partners Say
“I am at ease knowing our work passes through your hands everyday. I really can’t thank you all enough.” – Jeff S, Venables
You and your team have incredible client service. Cheers! – Jennifer V, SSK
